SALON POLICIES |
|
|
Please take a moment to read and understand our salon policies as they apply to all appointments regardless of personal circumstances. Thank you for understanding.
Cancellation Policy We require 48 hours notice to cancel or reschedule an appointment. To cancel or reschedule an appointment, please call the salon on 02 5611 5204. If email communication works better for you, please email us at [email protected]. We understand that extenuating circumstances happen however we must stand by our cancellation policy to ensure the health and longevity of our business. At peak times throughout year such as Christmas and Easter seasons (the week leading up to and after), we will enforce our cancellation fee of $50 for cancellations made within 48 hours of the appointment time. We hope that you understand why we have to do this to protect our small business from costly no shows and last minute cancellations. Last Minute Cancellations and No Show Policy A last-minute cancellation refers to any cancellation made within 48 hours of your scheduled appointment. The first two last-minute cancellations or no-shows are considered warnings. After the third last-minute cancellation or no-show, you will be required to leave a credit card on file and will be charged for 100% of the services missed. You will also be required to pay a 100% deposit for future bookings. Late Policy If you are more than 10 minutes late for your appointment, we may not be able to provide the service for which you have been scheduled. We may need to reschedule your appointment, and the last-minute cancellation & no-show policy will apply. Booking Fee Policy A booking fee of $50 - $100 will be required for any service that requires a consultation, or has a cost of over $80. Booking fees are 100% refundable if the appointment is cancelled or rescheduled with, at minimum, 48 hours notice. Booking fees are not refundable for last minute (within 24 hours) cancellations and no shows. Corrections Policy We want our clients to be satisfied with the services they receive at Blushed salon. If you are ever dissatisfied, please let us know within 5 days of your original appointment by calling the salon on 02 5611 5204. If you would prefer to email us, please email us at [email protected]. We value your feedback. For colour services, the result is best evaluated on fully dried and styled hair. If you elect to leave the salon before the styling is completed or if you decline any part of your service (e.g. toning) you relinquish your right to a refund or correction for this colour service. Product Return Policy We want to make sure that you are 100% satisfied with the products purchased at Blushed salon. If you are unhappy with a product, return the product within 7 days of purchase and with at least 75% full, for a full refund or exchange. We do not cover shipping costs in this instance. If you wish to ship the product back to us, the shipping costs will be at your discretion. Waitlist Policy Sometimes our books fill up quickly. If you hope to come in earlier than your next scheduled appointment, we encourage you to join our waitlist. As openings become available, usually due to last-minute cancellations, our front desk staff will contact our waitlist and offer openings on a first-come-first-served basis. Children at the Salon Policy We welcome children at our salon, however, our stylists work with sharp objects, hot tools, and chemicals. We ask that you closely supervise your children and do not leave them unattended at any time during your visit to ensure their safety and that of our staff. Gift Voucher Terms and Conditions Gift vouchers and unused portions of gift vouchers must be spent within 36 months from the date of purchase, which is the "expiry" date included on the gift certificate. The exception is for gift vouchers sold as a special offer or donation. These types of certificates will have their own set of rules in relation to expiry dates etc. You must inform Blushed salon when you arrange your appointment if you will be redeeming a gift voucher. Gift vouchers are not redeemable for cash and cannot be returned for a cash refund. Blushed salon will not be held responsible for lost or stolen gift vouchers. Competitions Prizes and services are as displayed in the advert or message. We are not able to transfer services for cash. The prize is only applicable for the actual winner - prize cannot be split amongst others. We are within our rights to cancel or alter the prize inclusions at any time, and without any notice. Prize must be accepted within 1 month of the date drawn. |
|
BRIDAL AND FORMAL POLICIES
Deposit and Retainer
All Bridal and Formal packages will attract a retainer of 25% OR $250 of the invoice total, payable at the time of date confirmation. This amount is non-refundable for cancellations within three months (90 days) of the event date.
Please note that the date is not confirmed until the retainer amount has been paid to Blushed salon, and confirmed in writing via email, by Blushed salon.
Payment for Services
Full payment for services is required before the service can commence. The retainer amount will be deducted from the overall cost of your chosen package.
Cancellation Policy
All retainer monies will be forfeited with less than 12 weeks notice of cancellation, of the wedding or event date as detailed in the invoice. 50% of the retainer amount will be refunded with less than sixteen weeks notice of cancellation, of the wedding or event date.
Please note that by making a deposit or retainer payment, you are agreeing to all terms and conditions as outlined. We cannot accept changes to any booking with less than eight weeks notice from the date of your wedding or event. If you wish to increase the numbers within the booking, you are able to do this, however please note that we cannot reduce numbers once the deposit or retainer is paid and confirmed.
In the event of rescheduled bookings, Blushed and Beautiful will try to accommodate you with another date if required, providing a notice period of 12 weeks is given. If less than 8 weeks notice is given, Blushed and Beautiful is under no obligation to accommodate you with a new booking date. A new deposit or retainer will be required for the new date if you have forfeited the previous deposit or retainer due to timing issues.
Travel Costs
Blushed salon may charge a travel fee if we are required to travel over 20 kilometres return, from our base. This fee is charged at our discretion.
Travel fees start from a flat rate of $50 - $150 return. You will be notified of the final travel cost amount on date confirmation.
Public Holidays and before 7am starts
An additional charge of $100 will be charged for all public holiday services, Sundays and before 7am starts. This fee is our discretion.
Minimum booking amount
The minimum booking amount of mobile bridal services is $250.00.
Package Inclusions
Package deals are not able to be split between other parties. They are an ‘As Is’ deal, and a deposit must be paid at time of date confirmation.
Disclaimer
I authorise Blushed salon to administer treatments to me and therefore hold them harmless for any injury or damage that may occur to me. This consent is given in advance and voluntarily by me to aid Blushed salon in exercising their best judgment on any treatment used on me.
I further understand that if I have any medical conditions, that I should first consult with my physician prior to beginning any program. I understand that the treatment is not a replacement for surgical or medical procedures and that there are no guarantees, implied or otherwise, as to the results or benefits that I may attain from Blushed salon procedures. It is expressly agreed that the use of this facility is at my sole risk and the salon shall not be liable for any injury or damage to any client or be subject to any claim, demand, injury or damages what so ever without any limitations.
Deposit and Retainer
All Bridal and Formal packages will attract a retainer of 25% OR $250 of the invoice total, payable at the time of date confirmation. This amount is non-refundable for cancellations within three months (90 days) of the event date.
Please note that the date is not confirmed until the retainer amount has been paid to Blushed salon, and confirmed in writing via email, by Blushed salon.
Payment for Services
Full payment for services is required before the service can commence. The retainer amount will be deducted from the overall cost of your chosen package.
Cancellation Policy
All retainer monies will be forfeited with less than 12 weeks notice of cancellation, of the wedding or event date as detailed in the invoice. 50% of the retainer amount will be refunded with less than sixteen weeks notice of cancellation, of the wedding or event date.
Please note that by making a deposit or retainer payment, you are agreeing to all terms and conditions as outlined. We cannot accept changes to any booking with less than eight weeks notice from the date of your wedding or event. If you wish to increase the numbers within the booking, you are able to do this, however please note that we cannot reduce numbers once the deposit or retainer is paid and confirmed.
In the event of rescheduled bookings, Blushed and Beautiful will try to accommodate you with another date if required, providing a notice period of 12 weeks is given. If less than 8 weeks notice is given, Blushed and Beautiful is under no obligation to accommodate you with a new booking date. A new deposit or retainer will be required for the new date if you have forfeited the previous deposit or retainer due to timing issues.
Travel Costs
Blushed salon may charge a travel fee if we are required to travel over 20 kilometres return, from our base. This fee is charged at our discretion.
Travel fees start from a flat rate of $50 - $150 return. You will be notified of the final travel cost amount on date confirmation.
Public Holidays and before 7am starts
An additional charge of $100 will be charged for all public holiday services, Sundays and before 7am starts. This fee is our discretion.
Minimum booking amount
The minimum booking amount of mobile bridal services is $250.00.
Package Inclusions
Package deals are not able to be split between other parties. They are an ‘As Is’ deal, and a deposit must be paid at time of date confirmation.
Disclaimer
I authorise Blushed salon to administer treatments to me and therefore hold them harmless for any injury or damage that may occur to me. This consent is given in advance and voluntarily by me to aid Blushed salon in exercising their best judgment on any treatment used on me.
I further understand that if I have any medical conditions, that I should first consult with my physician prior to beginning any program. I understand that the treatment is not a replacement for surgical or medical procedures and that there are no guarantees, implied or otherwise, as to the results or benefits that I may attain from Blushed salon procedures. It is expressly agreed that the use of this facility is at my sole risk and the salon shall not be liable for any injury or damage to any client or be subject to any claim, demand, injury or damages what so ever without any limitations.
